BioVelvet Promo Code 18 July 2026

About BioVelvet

Biovelvet.co.uk is the UK online store for BioVelvet, a skincare brand built around a single recovery cream formulated with New Zealand deer antler velvet and natural botanical extracts. The cream is positioned as a multi-purpose product for irritated, dry or compromised skin, with the site referencing use cases such as eczema, psoriasis, acne, scars, burns and general skin sensitivity. The store operates as a Shopify-based UK site, ships within the United Kingdom, and also lists the product for sale on Amazon UK.

Is there a welcome offer for new customers?

The homepage invites visitors to sign up for updates in exchange for early access to news, expert insights and priority offers, though no fixed percentage or fixed-value welcome discount is stated publicly on the site. Shoppers wanting to check for an active new-customer offer are best served by joining the mailing list directly, as any current promotion would typically be confirmed by email rather than listed permanently on the page.

Does BioVelvet offer free delivery?

Standard UK delivery is handled through DPD, with a delivery cost of £3.99 and an estimated delivery window of one to three business days once an order has been dispatched. Orders are usually processed within one to two business days before being shipped. Free delivery becomes available automatically for orders over £100. Customers in the Scottish Highlands, Northern Ireland and offshore islands may see a small additional surcharge and a slightly longer delivery estimate.

What does the returns and refund policy cover?

BioVelvet operates a 14-day return window from the date an item is received, provided the product is unused, in its original packaging, and accompanied by proof of purchase. Returns must be requested in advance by contacting customer support before sending an item back. Once a return is approved, refunds are issued to the original payment method within ten business days. As is standard for many skincare and personal care retailers, opened or used personal care items, sale items and gift cards are excluded from the returns process. Shoppers within the European Union also benefit from a statutory 14-day cooling-off period allowing cancellation without justification.

Is there a money-back guarantee?

The site highlights a 14-day money-back guarantee alongside its product listings, aligning with the returns policy above. This gives new customers a defined window to trial the cream and request their money back if they are not satisfied, subject to the return conditions set out in the refund policy.

What are the benefits of signing up to the newsletter?

Subscribing to the BioVelvet newsletter gives customers early access to brand updates, ingredient insights and priority notice of offers, according to the sign-up prompts on the site. The brand frames this as a way to stay informed about the product rather than a route to a specific fixed discount, so the exact value of any newsletter-linked offer should be confirmed at the point of subscribing.

Are there student discounts or referral schemes?

Based on current information available on BioVelvet, there is no published student discount programme or customer referral scheme. Shoppers interested in these types of savings should check directly with the retailer, as such schemes are not currently listed among the site's stated policies.

Can BioVelvet products be bought elsewhere?

In addition to its own website, BioVelvet's recovery cream is also listed for sale on Amazon UK, giving shoppers an alternative purchasing channel with Amazon's own delivery and returns terms. The brand also has a separate US-facing store for customers browsing from outside the UK.

Are there seasonal sales events?

As an online skincare retailer, BioVelvet may take part in general seasonal shopping periods observed across UK retail, such as Black Friday. No specific discount levels tied to these events are published on the site at the time of writing, so shoppers should check the website directly during these periods for any live promotions.