Susan Caplan Promo Code 17 September 2026

New customers who sign up to the Susan Caplan newsletter can receive a discount of 10% off their first order. This welcome offer does not apply to faux pearl necklaces, and standard terms may vary depending on current promotions.

Subscribing to the Susan Caplan mailing list gives customers access to news, updates and special offers, alongside the introductory discount for first orders. Subscribers may also be among the first to hear about new arrivals and seasonal promotions.

Standard delivery within the UK is provided free of charge on orders over £200, while orders under this amount are charged at £4.95. Customers spending over £400 within the UK can also benefit from free next-day delivery to a single address. For international orders, free standard shipping is offered on orders over £350, with taxes and duties included at checkout. UK returns are provided free of charge.

Susan Caplan runs seasonal sales throughout the year, including a summer sale period featuring reduced prices across selected collections. The brand has also historically taken part in shopping events such as Black Friday, when promotional offers have been made available to customers.

Customers who own designer or vintage jewellery, particularly pieces from labels such as Chanel, are invited to get in touch with the Susan Caplan team if they wish to sell items. The brand works with individuals and suppliers around the world to source new pieces for its collections.

Susan Caplan offers a paid authentication and valuation service for customers who wish to have their own jewellery pieces assessed. This service, carried out personally by Susan Caplan, costs £60 and draws on her extensive expertise in identifying and verifying vintage designer jewellery.

Sustainability is described as a core part of the brand's identity, as vintage jewellery is inherently a renewable resource that gives previously owned pieces a new lease of life. Orders are packed using recycled and recyclable materials, including FSC-certified boxes or cotton pouches, and packaging avoids foam or velvet inserts in favour of recyclable card alternatives.

Customer care can be contacted by email at customercare@susancaplan.co.uk or by telephone. Support is available on weekdays, with slightly reduced hours on Fridays, allowing customers to ask questions about orders, jewellery care or authentication services.