Susan Caplan Promo Code 3 August 2026

About Susan Caplan

Susan Caplan is a British retailer specialising in curated vintage designer jewellery, founded by Susan Caplan in 2008. The website offers one of the largest selections of authenticated vintage jewellery in the UK, featuring pieces from renowned fashion houses including Chanel, Dior and Givenchy, alongside its own "Rediscovered by Susan Caplan" range. Every item is personally checked and authenticated by Susan Caplan herself, drawing on decades of experience in the vintage jewellery trade. The brand has been featured in publications such as British Vogue, Tatler and Harper's Bazaar.

Is there a welcome offer for new customers?

New customers who sign up to the Susan Caplan newsletter can receive a discount of 10% off their first order. This welcome offer does not apply to faux pearl necklaces, and standard terms may vary depending on current promotions.

What does the newsletter offer subscribers?

Subscribing to the Susan Caplan mailing list gives customers access to news, updates and special offers, alongside the introductory discount for first orders. Subscribers may also be among the first to hear about new arrivals and seasonal promotions.

Is free delivery available?

Standard delivery within the UK is provided free of charge on orders over £200, while orders under this amount are charged at £4.95. Customers spending over £400 within the UK can also benefit from free next-day delivery to a single address. For international orders, free standard shipping is offered on orders over £350, with taxes and duties included at checkout. UK returns are provided free of charge.

Are there seasonal sales or events?

Susan Caplan runs seasonal sales throughout the year, including a summer sale period featuring reduced prices across selected collections. The brand has also historically taken part in shopping events such as Black Friday, when promotional offers have been made available to customers.

Does Susan Caplan buy vintage jewellery from customers?

Customers who own designer or vintage jewellery, particularly pieces from labels such as Chanel, are invited to get in touch with the Susan Caplan team if they wish to sell items. The brand works with individuals and suppliers around the world to source new pieces for its collections.

Is authentication available for existing jewellery?

Susan Caplan offers a paid authentication and valuation service for customers who wish to have their own jewellery pieces assessed. This service, carried out personally by Susan Caplan, costs £60 and draws on her extensive expertise in identifying and verifying vintage designer jewellery.

How sustainable is the Susan Caplan approach?

Sustainability is described as a core part of the brand's identity, as vintage jewellery is inherently a renewable resource that gives previously owned pieces a new lease of life. Orders are packed using recycled and recyclable materials, including FSC-certified boxes or cotton pouches, and packaging avoids foam or velvet inserts in favour of recyclable card alternatives.

How can customers get in touch with the Susan Caplan team?

Customer care can be contacted by email at customercare@susancaplan.co.uk or by telephone. Support is available on weekdays, with slightly reduced hours on Fridays, allowing customers to ask questions about orders, jewellery care or authentication services.