AirHelp Offer

About AirHelp

AirHelp is the world's leading flight compensation service, helping air passengers claim the money they are legally owed following flight delays, cancellations, overbookings, and lost or delayed luggage. Founded in 2013, the company has assisted over 16 million passengers worldwide and operates on a no-win, no-fee basis, meaning there is never any upfront cost to submit a claim. AirHelp handles all paperwork, negotiations with airlines, and legal proceedings on the passenger's behalf.

How does AirHelp's no-win, no-fee model work?

Submitting a claim through AirHelp is completely free. If AirHelp successfully secures compensation from the airline, a service fee of 35% (inclusive of VAT) is deducted from the amount recovered. Should the case require legal action, an additional 15% legal action fee may apply. If the claim is unsuccessful, no charge is made whatsoever. AirHelp also covers all legal expenses and court fees during proceedings, so passengers are never out of pocket.

What is the AirHelp+ membership?

AirHelp offers a paid subscription programme called AirHelp+, designed to give frequent flyers greater protection and peace of mind. Members pay an annual fee in return for a range of benefits, including fast insurance payouts for flight delays, cancellations, diversions, missed connections, and lost or delayed luggage. AirHelp+ members also receive access to over 1,300 airport lounges worldwide when flights are delayed or cancelled, and pay no service fee or legal action fee on any compensation claims handled by AirHelp. Multiple plan tiers are available depending on how many trips a passenger takes per year.

Does AirHelp have a refer-a-friend scheme?

Yes. AirHelp operates a refer-a-friend programme that rewards existing users for spreading the word. Once signed up, each user receives a unique sharing link. For every friend who files and has a claim accepted using that link, the referrer receives a €10 virtual Mastercard gift card by e-mail. Rewards are paid out on a weekly basis and the programme allows up to 50 successful referrals. There is no expiry date on the referral link, so it can be shared at any time.

Is there a free way to use AirHelp without paying a membership fee?

Yes. The standard compensation service is entirely free to use without any subscription. Passengers simply enter their flight details on the AirHelp website to check eligibility the site can often determine whether a claim is viable within minutes. AirHelp also offers a free flight tracking feature via its mobile app, available on both iPhone and Android, which monitors flights in real time and sends alerts when compensation may be owed. No paid membership is required to access these tools.

How far back can a compensation claim be submitted?

In most cases, passengers can submit a claim for a disrupted flight up to three years after the date of travel. This means anyone who experienced a qualifying delay or cancellation in recent years may still be entitled to recover compensation. AirHelp recommends submitting claims as early as possible, as time limits can vary by country and jurisdiction.

Can one person claim on behalf of fellow passengers?

Yes. AirHelp allows a single person to file a claim on behalf of friends, family members, children, and colleagues who were on the same booking. Each individual passenger may be independently eligible for compensation, so there is no need for every traveller to submit a separate claim one person can manage the process for the entire group.

Has AirHelp run seasonal promotions in the past?

AirHelp has been observed to run promotional offers during key seasonal periods, including campaigns around summer travel season and year-end holidays. These have typically focused on discounted AirHelp+ membership rates. The availability and terms of such promotions vary and are not guaranteed to recur.

Stay up to date with the latest AirHelp deals

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